Returns & Exchanges
At Farm Girl, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your order. Due to the perishable nature of our food items, we offer a 14-day window for reporting any issues or requesting local exchanges.
Contact Support
Reach out to our customer care team via email within 14 days of delivery, providing your order number and details regarding the items you wish to return.
Provide Documentation
For quality concerns or damaged perishables, please include clear photographs of the product and the packaging to help us improve our farming and shipping standards.
Receive Authorization
Our team will review your request and issue a Return Merchandise Authorization (RMA) or approve a direct replacement if the product does not meet our freshness guarantee.
Refund or Replacement
Once approved, we will either dispatch a fresh replacement shipment at no extra cost or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing